dh88's Privacy Policy
The security of your personal information is our top priority. Through SSL encryption and strict data protection processes, we ensure your information remains safe at all times.
Introduction & Scope
dh88 ("we", "us", "platform") is a safe and reliable online gaming platform operated for players in Bangladesh. This privacy policy ("policy") explains what information we collect, how we use it, and how we keep your data secure when you use our services through the dh88 website, mobile version, or any other digital channel.
This policy applies to all services, products, and features of dh88. By using our platform, you are considered to have agreed to the terms described in this policy. If you disagree with any part of this policy, please stop using our services and contact our support team with any questions.
This policy may change from time to time. When it does, we will update the date on this page and notify you by email or through the platform for any significant changes.
What Information We Collect
dh88 collects only the information necessary to operate our services properly. We may collect the following types of information:
2.1 Information You Provide Directly
Information you provide yourself when you register on our platform or fill out a form:
- Full name and user ID
- Email address and phone number
- Date of birth (for age verification — only those aged 21 or above may use the platform)
- Verification details linked to your bKash, Nagad, Rocket, or Upay account
- Documents required for identity verification (copy of national ID or passport)
- Support communication history
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Activity logs on the platform (login times, game history, transaction records)
- Data collected from cookies and similar tracking technologies
- Referral source (the page you came from to reach our site)
2.3 Financial Transaction Information
During deposit and withdrawal processes, we store your transaction-related information. Our platform processes payments through bKash, Nagad, Rocket, and Upay. These payment gateways have their own privacy policies, and we never store your full payment PIN or password.
Purpose of Information Use
dh88 uses collected information for the following lawful purposes. We never use your information for unnecessary or unauthorized purposes:
- Account management: To handle registration, login, identity verification, and account security.
- Payment processing: To complete deposit and withdrawal transactions and prevent fraud.
- Customer service: To resolve your questions, complaints, or issues. Our 24/7 live chat and email support team uses your information to provide fast and effective assistance.
- Legal obligations: To maintain records required to comply with applicable laws and regulations.
- Responsible gaming: To analyze playing patterns, identify potentially risky behavior, and provide responsible gaming tools.
- Platform improvement: To enhance user experience and fix technical issues.
- Promotional communication: With your consent, to inform you about bonuses, offers, and updates (you may opt out at any time).
- Security and fraud prevention: To maintain platform security and detect unauthorized activity.
Information Sharing & Third Parties
dh88 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Providers
We use trusted third-party services to handle operations such as payment processing (bKash, Nagad, Rocket, Upay), IT infrastructure, data analytics, and customer support. These organizations may only use your information within the scope of their specific tasks, and we have strict confidentiality agreements with them.
4.2 Legal Requirements
If disclosure of information is required by a competent court, government authority, or legal obligation, dh88 will be required to comply. In such cases, we will attempt to notify you in advance where legally permitted.
4.3 Business Transfers
If dh88 undergoes a merger, acquisition, or asset transfer, your information may be part of that transaction. In such cases, the new operating entity will be required to comply with this privacy policy.
4.4 Game Providers
Our platform includes software from various game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. Limited technical information necessary for gameplay may be shared with these providers, but they do not have access to your full identity or financial information.
Cookies & Tracking Technologies
dh88 uses cookies and similar technologies to keep the website running smoothly and to improve your experience. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security, and fraud prevention — the platform cannot function without these. | Until end of session |
| Functional Cookies | Remembering your language preference, game settings, and other personalized choices. | Up to 30 days |
| Analytics Cookies | Understanding website usage patterns and improving the platform — data is anonymized. | Up to 1 year |
You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may cause some platform features to stop working.
Data Storage & Security
6.1 Security Measures
dh88 applies industry-standard technical and organizational measures to protect your information. The key features of our security framework are:
- SSL/TLS encryption — all data transferred between your browser and our servers is encrypted.
- Password hashing — your password is never stored directly; it is kept only in encrypted form.
- Regular security reviews and vulnerability testing.
- Access controls — only authorized staff can access specific data.
- Automated alerts for suspicious logins and transactions.
6.2 Data Retention Period
We retain your information for as long as it is necessary or legally required. Financial transaction records may be retained for a specific period after account closure in accordance with applicable law. Personal information that is no longer needed is securely deleted.
6.3 Data Breach
If a data breach occurs that could put your information at risk, we will notify you and the relevant authorities as quickly as possible. We will take immediate action and conduct a full investigation into the incident.
Your Rights & Controls
Right to Access
You have the right to know what information we hold about you. You can receive a copy of your data through a simple request.
Right to Rectification
If your information is incorrect or incomplete, you may request a correction. We will update it as quickly as possible.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though some data may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for certain purposes, including promotional communications.
Data Portability
You have the right to receive your information in a structured, readable format and to transfer it elsewhere if needed.
Right to Restrict Processing
In certain circumstances — such as when the accuracy of data is disputed or processing is unlawful — you may request that processing be restricted.
To exercise any of these rights, please contact our support team. We will verify your request and take action as quickly as possible.
Protection of Minors
dh88 strictly prohibits the use of the platform by minors (under 21 years of age). We do not knowingly collect or store personal information from anyone under the age of 21.
Age verification is mandatory at registration. If we discover that an account holder is under 21, that account will be immediately closed and all related information will be deleted. Parents or guardians who suspect their minor child is using our platform are encouraged to contact us.
International Data Transfers
Although dh88's operations are centered in Bangladesh, our servers and technology infrastructure may be located in various countries. As a result, your information may be processed or stored across international borders.
Wherever your information is processed, we ensure that the protection standards described in this privacy policy are maintained. For international data transfers, we use appropriate contractual safeguards.
Policy Changes & Updates
dh88 reserves the right to update this privacy policy from time to time. Changes may be made when the scope of services expands, new technologies are adopted, or legal requirements change.
For significant changes, we will send a notice to your registered email or through the platform. Continued use of the platform after any changes will indicate that you have agreed to the updated policy.
We will always display the "Last updated" date at the top of this page so you can see when the policy was most recently changed.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. Our team provides assistance in both Bengali and English.
dh88 believes in responsible gaming and respects your privacy. Our goal is to create the safest and most transparent gaming environment for players in Bangladesh.